Our policy lasts 30 days from ordering. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the package arrives damaged please send us pics as well as open a case with the delivering party and provide us claim info and we will work with you to remedy the situation promptly.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. You must contact customer service to start return process and be provided return address.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Retro Minis are accepted with less than an hour of gameplay.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,less any shipping fee incurred by us as well as a 20% restocking fee. Orders cancelled prior to shipment will only incur a 20% restock fee. Anything with more than an hour of usage will be refunded less a 40% restock fee as we are not a free rental company. Any included accessories or parts not returned in their original state will also result in further deductions of their value on requested refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning or the servicing of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You must provide us with tracking to anticipate and receive the package.
EXTENDED WARRANTY INFO-
If you purchased an extended warranty offered on an electronic device it acts just as any standard consumer warranty. It covers all major electrical components in the event of failure, covering the labor and parts to fix or replace said failed components. It does not cover any part broken physically. It does not cover software damage by adding third party programs. You would be responsible for your own shipping.